From September 23 to 29, Metrolinx will be partnering with Operation Lifesaver for Rail Safety Week, to raise awareness about rail safety and help reduce preventable incidents on the network.

This year marks the 21st anniversary of Rail Safety Week and we’re reminding customers, there is no ‘undo’ button. Always be safe and alert on platforms and near tracks even if no trains are present. 

For us, safety isn't just a week-long focus – it's embedded in everything we do – during Rail Safety Week, you might see us at your station talking about the work we do to keep the network safe for everyone. Our community engagement and safety teams will be out and about educating the public on safety standards and practices when it comes to platform safety, rail crossings, and bikes on trains.

Join us by taking an active role in promoting safety both on and off the tracks, helping to keep customers, staff, and communities safe across the Greater Toronto and Hamilton Area.

Safety at your fingertips

We’re highlighting several safety initiatives aimed at giving customers the tools they need to stay safe.

• Text 'HELP' to 77777

Our text-for-help service allows you to communicate in real-time with a Customer Protective Services (CPS) dispatcher if you witness or experience a safety concern. CPS will reply within 90 seconds and can dispatch support or connect you with local police services.

• Reporting unsafe content online

In response to the unfortunate rise of dangerous transit videos circulating on social media, we are partnering with Operation Lifesaver and Railway Association of Canada to call on rail safety partners and their followers to report and flag any videos that display dangerous behaviour near tracks. No photo, video, or selfie is worth the risk. If you see something, say something. Report any dangerous transit videos you see online. Less videos, less copycats. More lives saved. Safety is everyone’s responsibility.

Join us in promoting rail safety

Keep an eye out for us at Union Station, Allandale GO and various other GO stations throughout the week as we engage and educate the community on rail safety.

Here are just a few key events:

• Kick-off event at Union Station – September 23
  Join us and GO Bear for the official launch of Rail Safety Week 2024 at Union Station at the York Concourse from 6:00 a.m. to 10:00 a.m, where Metrolinx will be discussing the importance of rail safety and show the public how together, we can #STOPTrackTragedies.
• Safety table at Union Station and Allandale GO – September 24 to 27
  Stop by and say hi in the morning from 7:00 a.m. and 10:00 a.m. or the afternoon between 3:00 p.m. and 6:00 p.m.
• Clarkson Community Centre – September 27
  From 11:00 a.m. to 1:00 p.m. community engagement will host an interactive pop-up with giveaways from Operation Lifesaver.
• Brampton and Bramalea GO Station – September 27
  Look for safety personnel from 7:00 a.m. to 10:00 a.m. demonstrating how to safely travel with bikes on GO trains.
• Markham AppleFest – September 28
  We’re partnering with the Markham Museum for the Markham Moves Exhibit, a fun, all-ages event, chronicling transportation through the ages.

Rail Safety Week is just one of the many ways Metrolinx works to keep our rail network safe. Whether you’re texting the help line when something doesn’t seem right, attending a safety pop-up, or reporting unsafe content online, your involvement makes a difference. Safety is teamwork.