Public transit should be an equalizer, getting all of us where we need to go safely, reliably and comfortably, no matter who we are.  

In every aspect of life, there are barriers that exist for the millions of Ontarians with disabilities. That’s why Metrolinx is dedicated to making our services fully accessible to those with disabilities, while striving to set an example in accessibility for the entire transportation industry as both an employer and provider of transit services. 

Every year, we host a Virtual Accessibility Consultation involving persons with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Standards Regulations (IASR). 

The goal is to update the public on accessibility programs, improvements and planned initiatives for the year. But it also serves as a forum for public feedback on our services and projects. 

And while this year’s annual public meeting has already happened, you can still have your say. In just five minutes, you can take our Transit Accessibility Survey and your feedback will assist our teams with improving the accessibility of our transit network and services and inform the Multi-Year Accessibility Plan (MYAP). 

The survey is open until July 19, 2024.  

For a full recap of the meeting, as well as the presentation slides in both English and French, head over to our Accessibility page.  

We are continuously working to remove barriers from our services and prevent new ones from being built.  To do so, we apply the principles of universal design to reflect the diverse range of customers using our services. The design practice maximizes independent access and increase safety for customers with disabilities while promoting a seamless transit experience.  

For example, ramps are designed to help customers in wheelchairs and other mobility aids. But are also made to accommodate people with strollers or luggage. Other features can include the yellow tactile edges found on station platforms, or modern elevators at several GO Stations.  

Our universal design standard is what we call a living document – in that it continues to evolve over time based on feedback, new information, legislative changes, advancements in technology and more. Our Universal Design team regularly reviews the document and updates it accordingly. In fact, an update was made just this year, and will be effective for all projects initiated in 2024. 

RELATED: 4 ways Metrolinx makes transit easier for those with vision loss 

But our commitment goes further. We’ve also partnered with MagnusCards to offer step-by-step digital guides aimed at helping neurodiverse individuals navigate our network. 

We’re also making it easier than ever for customers to find out accessibility information across our network of stations with AccessNow. 

As well, we are the first public transit agency in North America to adopt the Hidden Disabilities Sunflower program, because not every disability presents itself in an outwardly visible way. 

RELATED: A little goes a long way: GO customer touched by kind gesture 

We place a high priority on ensuring everyone has full access to our services.  

We take public feedback into account as we plan, develop and make improvements across our network. Your voice matters as we continue to work on a once-in-a-generation transit expansion.  

To get in touch with us or learn more about joining the AAC, send us a message at accessibility@metrolinx.com.